TERMS AND CONDITIONS OF SERVICE
Chauffeur-Driven Car Hire (NCC) – Moveo Apulia
Last updated: October 2026
These Terms and Conditions govern the booking and use of Chauffeur-Driven Car Hire (NCC), private transfer and passenger transport services provided by MOVEO APULIA, with registered office at Via Forlì 10/B, Lecce (LE), Italy, VAT No. 05188230758, REA LE-348612.
MOVEO APULIA operates through MoveoApulia.com and other websites and commercial channels managed by the company.
Services may include, subject to availability, private transfers by car, sedan, minivan, van and other vehicles duly authorised for passenger transport, operated directly by MOVEO APULIA or through duly licensed operators and partners.
NCC services are provided by reservation and may include:
NCC chauffeur services in Lecce and Salento • Brindisi Airport transfers • Bari Airport transfers • railway station transfers • hotel and accommodation transfers • corporate chauffeur services • events and weddings • private tours in Puglia • long-distance private transfers.
1. BOOKING AN NCC SERVICE
Bookings may be requested through the website, by email, telephone, WhatsApp or through other communication channels made available by MOVEO APULIA.
Submitting a booking request does not automatically constitute confirmation of the service.
A booking is considered confirmed when the Customer receives from MOVEO APULIA a written confirmation, travel voucher or equivalent communication containing the main details of the service.
When a person makes a booking on behalf of other passengers, that person declares that they are authorised to provide the relevant information and to accept these Terms and Conditions on behalf of all passengers included in the booking.
The Customer must provide complete and accurate information, including: full name, valid telephone number, pick-up location and destination, requested date and time, number of passengers, approximate number and type of luggage, any special requirements and, where applicable, flight, train or ferry details.
Incorrect, incomplete or subsequently modified information may result in a change to the originally agreed price.
2. BOOKING CONFIRMATION
Vehicle availability is checked when the booking request is received.
MOVEO APULIA may accept or decline a request depending on vehicle and driver availability and the operational conditions required to provide the service.
If the requested service is unavailable, the Customer will be informed as soon as reasonably possible.
If payment has already been made for a service that MOVEO APULIA is subsequently unable to provide, the amount relating to the service not performed will be refunded in accordance with these Terms and Conditions and applicable law.
3. PRICES AND PAYMENTS
The price is communicated before the booking is confirmed or established according to the quotation accepted by the Customer.
Unless otherwise stated, the price applies to the specific service described in the booking confirmation.
Payment may be made using one of the payment methods accepted by MOVEO APULIA, including, where available, credit or debit card, bank transfer, electronic payment or direct payment to the driver.
Additional services requested after confirmation may be subject to an additional charge.
4. CHANGES TO A BOOKING
Any request to change the date, time, destination, number of passengers, vehicle category or other characteristics of the service must be communicated as soon as possible.
All changes are subject to vehicle and driver availability.
If the requested change results in a service that differs from the service originally booked, MOVEO APULIA may provide the Customer with a revised price or additional charge before the service is performed.
5. BOOKING TIME CHANGES EXCEEDING 60 MINUTES
For NCC – Chauffeur-Driven Car Hire services, any request made by the Customer to move the confirmed booking time by more than 60 minutes will be treated as a new booking.
The original service will still be considered booked and payable. Any replacement service, even when requested on the same day, is subject to vehicle and driver availability and must be booked and paid for as a new service at the applicable rate.
The only exceptions are changes caused by documentable force majeure circumstances beyond the Customer’s control. Personal delays affecting the Customer, even when unintentional, are not considered force majeure for the purposes of this provision.
6. CANCELLATIONS
Cancellation requests must be submitted in writing to info@moveoapulia.com or through other channels indicated in the booking confirmation, where expressly permitted.
Unless different cancellation conditions are stated in the quotation or booking confirmation:
More than 48 hours before the service: no cancellation fee, except for any non-refundable transaction costs.
Between 48 and 24 hours before the service: MOVEO APULIA may retain up to 30% of the agreed amount.
Less than 24 hours before the service: up to 100% of the agreed amount may be retained.
Customer no-show: the service will be considered provided for payment purposes and no refund will be due.
Special services, events, hourly chauffeur services, bookings involving multiple vehicles, coaches, group transfers or bookings made during periods of particularly high demand may be subject to specific cancellation conditions communicated before confirmation.
7. HIGH-SEASON SERVICES
During periods of particularly high demand, including summer, public holidays, major events and weekends, MOVEO APULIA may apply specific booking, payment and cancellation conditions.
Any special conditions will be communicated to the Customer before final confirmation.
8. AIRPORT TRANSFERS
For transfers from Brindisi Airport, Bari Airport and other airports served by MOVEO APULIA, the Customer must provide the correct flight number.
In the event of a flight delay, the Customer is advised to inform MOVEO APULIA or the assigned driver as soon as possible.
The waiting time normally included in an airport transfer is 60 minutes from the scheduled or communicated arrival time applicable to the service.
Once the included waiting period has expired, continuation of the service will be subject to driver and vehicle availability.
An additional waiting charge may apply and will be communicated to the Customer.
In the event of a particularly long delay that makes it impossible to maintain the scheduled service, MOVEO APULIA will, subject to operational availability, attempt to provide an alternative solution.
9. CUSTOMER DELAYS
The Customer must be present at the agreed pick-up location at the time specified in the booking confirmation.
In the event of a delay, the Customer must contact MOVEO APULIA or the assigned driver as soon as possible.
If no communication is received and the applicable waiting period has expired, the booking may be considered a no-show.
Additional waiting time may result in additional charges.
A Customer’s delay, even when unintentional, does not constitute force majeure for the purposes of the booking time change provisions set out in Section 5.
10. PICK-UP LOCATIONS AND DESTINATIONS
The service will be provided at the location specified in the booking confirmation.
Vehicle access to certain locations may be restricted or prohibited due to Limited Traffic Zones (ZTL), pedestrian areas, traffic restrictions, road conditions, events, orders issued by public authorities or safety considerations.
In such cases, MOVEO APULIA and the Customer will, where possible, agree on the nearest suitable and accessible pick-up or drop-off point.
11. CUSTOMER CONTACTABILITY
The Customer must provide a valid and reachable telephone number, preferably also connected to WhatsApp.
MOVEO APULIA may use this contact information exclusively for communications relating to the booking and service, in accordance with applicable personal data protection legislation.
It is the Customer’s responsibility to check communications concerning operational changes, the assigned driver or meeting point.
12. VEHICLES
Services are provided using suitable vehicles duly authorised in accordance with applicable legislation.
Vehicle photographs displayed on the website are representative of the relevant service category.
Unless a specific vehicle model has been expressly guaranteed in the booking confirmation, MOVEO APULIA may provide an equivalent vehicle or another vehicle suitable for the category of service purchased.
In the event of a breakdown or unexpected vehicle unavailability, MOVEO APULIA may replace the vehicle with an equivalent or higher-category vehicle, subject to availability.
13. LUGGAGE
The Customer must inform MOVEO APULIA in advance of any particularly large quantity of luggage or oversized items.
Luggage capacity depends on the vehicle booked and the number of passengers.
Undeclared luggage or equipment that cannot be transported safely may be refused.
14. CONDUCT ON BOARD
Passengers must behave respectfully towards the driver, the vehicle and any other passengers.
Behaviour that could compromise the safety of the journey is not permitted.
The Customer may be held responsible for damage caused intentionally or through seriously negligent behaviour during the service.
15. CHILDREN AND CHILD RESTRAINT SYSTEMS
The presence of children must be communicated when mak